E-banking Usability: An Evaluation of the Usability of Internet Banking Websites in Lebanon
American University of Beirut, Suliman S. Olayan School of Business, 2007 - 122 من الصفحات
With the increased competition and globalization, the Lebanese banking sector is shifting towards easier and more convenient banking services. The Internet has allowed banks' users to access their accounts and perform their desired transact ions while enjoying anytime-anywhere banking services. However, this shift into the Internet banking industry requires continuous exami nation for its usability and effectiveness. In the past few years, more efforts has been directed towards designing usable and easy to navigate websites in orde r to ensure higher level of user satisfaction. This paper examined the internet banking sector in Lebanon by targeting users fr om different banks and with different internet banking experience. The main obje ctive is to pin point major usability problems that face the Lebanese banks and to recommend proper solutions.
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